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DCS Brand Use

FRAUDULENT USE OF THE DCS BRAND
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DCS name and brand via email communications and graphics which appear, on the surface, to have originated from DCS.

In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.Please be advised that DCS does not request payment in this manner. DCS only collects money due for official DCS related shipping expenses.

This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.

DCS accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.

Spam & Viruses

Please be advised that if you received an email suggesting that DCS is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus. Please do not open the attachment. This email and attachment does not originate from DCS.

Phishing
The DCS name has been used in a series of fraudulent email scams, commonly referred to as “Phishing.” One such email suggests that DCS is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DCS – their authors are only using the DCS name in their message to grab the user's attention and lend apparent legitimacy to the emails.

DCS recommends not opening the emails if identified as being “from” DCS, and one or more of the following is the case:

You have received an email without a tracking number and you are not doing business with DCS
The email has an attachment and you are not aware that you are doing business with DCS
The email instructs you to open an attachment for the tracking number

The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the “Tracking Number” box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DCS.

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Website

If you are in any doubt as to the integrity of a website that uses the DCS brand, please always access DCS websites via our global website.
Visit DCS Global Website

Report Fruad

Please report receiving fraudulent or suspicious DCS emails to DCS Customer Service.
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